Shipping & returns
Getting it to you, and back.
Orders placed before 1pm on a working day are dispatched the same day. Returns are open for 30 days and free within the UK.
Delivery
| Service | Transit | Cost |
|---|---|---|
| UK standard | 2–3 working days | £5, included over £150 |
| UK express | Next working day | £9 |
| Europe | 4–6 working days | From £12, calculated at checkout |
| Rest of world | 4–8 working days | From £18, calculated at checkout |
Transit times are working days after dispatch and exclude customs delays. Every order is tracked and requires no signature unless you ask for one.
Drops and dispatch
Pieces bought from a live drop are dispatched within two working days of the release closing, not within two days of your order. We pack a whole lot at once so that the hundredth order is packed as carefully as the first. The dispatch date for the current lot is shown at checkout before you pay.
Core pieces are held in stock and ship the same working day when ordered before 1pm.
Duties and import taxes
UK prices include VAT. Orders outside the UK are sent with VAT removed, and duties or import taxes are payable on delivery according to your country’s rules. We declare the full value of every parcel — under-declaring is fraud, and it is your parcel that gets held.
Returns
You have 30 days from delivery to return anything, unworn, unwashed and with the tags attached. UK returns are free: email the studio and we will send a prepaid label. International returns are at your own cost.
Once the parcel reaches us:
- We check it the day it arrives and email you either way, including if there is a problem.
- Refunds go back to the original payment method within five working days.
- Original delivery charges are refunded if you return a whole order, as required by UK consumer law.
Exchanges on limited pieces
We will exchange a size where we still hold stock in the size you want. Because runs are small, sometimes we cannot — in that case we refund you straight away rather than leaving you waiting for something that is not coming back.
If you are unsure before ordering, the fastest route is to email the studio with your usual size in a brand you already own. Every product page also carries a size guide with the garment measured flat.
Faults and repairs
If a seam, drawcord, zip or bar-tack fails inside two years of normal wear, send a photograph and your order number to studio@belgravia.example.com. We repair it where we can and replace it where we cannot. This covers construction and materials, not accidental damage or the ordinary fading and softening that heavyweight cotton is supposed to do.
Nothing here reduces your statutory rights under the Consumer Rights Act 2015.
Lost parcels
If tracking has not moved for five working days, tell us. We open a claim with the carrier and send a replacement or refund without waiting for the claim to close — the delay is ours to absorb, not yours.